Call Center

ARSEL Customer Relations Center (CALL CENTER)

Protecting consumers' interests and defending their rights is one of ARSEL's fundamental missions.

To this end, to fulfill this mission, the Electricity Sector Regulatory Agency has made several customer relationship management tools available to its users (consumers, operators and experts). They are intended to capture and analyze information relating to users in order to improve the quality of services offered to them by the public electricity service concessionaire (Eneo Cameroon) and other operators in the electricity sector.

As part of the modernization of its customer relationship and its information system, ARSEL has, among other things, a Call Center. This includes innovative features allowing it to:

respond promptly to users of the electricity sector;
carry out a sound and efficient management of complaints from electricity consumers in Cameroon;
contribute to the popularization of the provisions of the Regulations of the public electricity distribution service in Cameroon and of good practices in energy efficiency.
Integrated into the Call Center, the switchboard provides optimal management of telephone flows (internal and external distribution) of incoming and outgoing calls from the Agency. It thus contributes to making the quality of reception and telephone guidance for users and staff a performance factor.

Do you have a concern relating to your electricity supply?

By telephone :

ARSEL provides users (ENEO subscribers, experts, consumer association, electricity consumers, etc.) with an available and qualified team to assist you in resolving your complaints.

The Call Center can be reached by telephone from your telephone through one of the following numbers:

The Call Center is open from 7:30 a.m. to 10 p.m. and 7 days a week.